Customer Support

Request Customer Support

Submit a ticket using the accompanying form. Standard support is available Monday thru Friday from 8:30am – 5:30pm ET.

StitchDX Custom Support

StitchDX offers 3 tiers of enhanced and custom supplemental support services: Standard, Plus and Premier. Support packages can include monthly technical and management support and/or additional training as needed. Contact us for details.

Business Impact Definitions:

Critical / Urgent: Examples include site down, critical security incidents, data corruption or loss, critical software components not functioning, or deployment issues that prevent mission-critical work.

Major / High: Operational performance is affected. Examples include non-critical software components malfunctioning, product upgrade issues, or degraded site performance from normal operation.

Minor / Low: Issues with reduced business impact. Examples include impaired operational performance, development questions, or general implementation and software usage questions.

Request Customer Support