Solutions Customer Success

 

Digital Solutions for Customer Success & Support

Elevate advocacy, deliver efficient support, and grow revenue.

Marketing Solutions

Deliver efficient support, and higher customer lifetime value

Serve your customers faster, easier, and more effectively. ServiceHub from HubSpot enables Success and Support reps to quickly get the full story of every customer’s journey. Log calls, emails, and other interactions automatically, open and track tickets, and identify upsell opportunities all in a single space. Our comprehensive onboarding ensures maximum utilization from Day 1.

Services

  • Sales Enablement
  • Pipeline Strategy
  • Lead Generation
  • Content Development
  • HubSpot Onboarding

Marketing Technologies

  • HubSpot CRM
  • HubSpot Service Hub

Workplace Solutions

Elevate customer advocacy, grow recurring revenue

Customer Success and Support absolutely depend on rapid, reliable response to customer challenges. AI-enhanced Powell Software digital workplace tools work with your SharePoint and Teams content to seamlessly provide contextually relevant answers — turning reps and account managers into SMEs. The result: Customers who become your strongest advocates and reliable recurring revenue sources.

Workplace Services

  • Customer/Product Knowledge base
  • AI augmented search
  • Intranet Strategy & design
  • Best practices
  • Gamification & Recognition
  • Dashboards

Workplace Technologies

  • Microsoft 365
  • SharePoint & Teams
  • Powell Software
  • API Integrations

Customer Success Thought Leadership

Customer Success Case Studies

Our proprietary Discovery & Design process resulted in an intranet with a dynamic news page and easy page creation and modification. BNC’s new intranet became the communication hub for their COVID-19 response for employees across more than 450 stores.

Pierce Aluminum

Digital Marketing

With nine locations coast to coast, a huge inventory, and an industry increasingly embracing digital, Pierce needed a website overhaul. StitchDX designed and developed an entirely new site from the ground up.

Dynavac

Digital Marketing

An innovator in thin-film deposition and thermal vacuum systems required for space exploration, Dynavac engaged StitchDX to design and develop a new site with improved UX, content, and technical aspects, all to drive competitive advantage.

StitchDX led workshops to understand how Aspire collaborates and communicates across their office and field staff. We helped streamline processes in a modern digital workplace, with community spaces for sharing wins, and engaging employees at every level — with greater buy-in and investment among employees.

KUDO

Digital Marketing

A premier SaaS solution for online meetings and events in multiple languages, KUDO engaged StitchDX to develop their existing designs with third-party translation services to provide unique, targeted content in six different languages.

Prime Risk Partners

Digital Workplace

PRP engaged us to help digitally unify subsidiaries and recent acquisitions. We helped define their key user types, then created the cohesive and comprehensive technical documentation needed to design and build their perfect Digital Workplace.

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